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How Small Companies Can Create Great User Documents (2007-02-15)
Your product needs User Documentation (manuals, instructions, etc), but your small company (20 to 100 employees) has no in-house staff to create that documentation. This article describes how to select and enable your "non-writer" employees to create Great User Documentation.
Benefits of Creating User Documents In-House (2007-05-09)
For small companies, creating their product's User Documentation in-house, provides benefits to the company, to (idle) staff, and to the product. This article describes the benefits and some downsides of producing User Documents in-house.
Many organizations produce in-house tools or modify commercially-available tools for their own use. These tools should get documented so they are of use to others in the organization.
If this documentation is not created or is poorly written, it costs you twice:
The first cost (attributed to any poor user document) is the cost of answering the Users' questions (technical support).
The second cost, arises from the lost time of your employees trying to understand the poor User Document.
Psychological costs also affect both the external and the in-house User.